Senior Customer Success Manager

Role Overview

The Senior CSM will directly manage a portfolio of Findem’s largest and most strategic customers while also serving as an overlay and advisor across the broader customer base. This role will drive consistency, foresight, and cross-functional alignment in how Findem delivers value and mitigates risk across all accounts.

What You Will Do

Strategic account ownership, adoption and value realization, risk identification and mitigation, cross-functional advocacy, and commercial contribution.

Why It Might Be a Fit

8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment, with at least 4 years owning enterprise-tier accounts, direct talent acquisition, recruiting, or HR technology domain experience strongly preferred — credibility with TA leaders is a differentiator in this role.

Requirements

• 8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment
• at least 4 years owning enterprise-tier accounts
• direct talent acquisition, recruiting, or HR technology domain experience strongly preferred
• experience supporting customers through platform implementation, enablement, and change management
• proven ability to influence across teams without direct authority
• excellent executive communication and strategic problem-solving skills
• ability to influence across Product, Support, and Sales without direct authority

Benefits

• Competitive base + performance-based compensation
• Unlimited PTO
• Generous healthcare coverage for you and your family
• Home office and productivity setup stipend
• Professional development budget and executive coaching access
• Equity grants that align your success with ours