Customer Experience Representative

Role Overview

As a Customer Experience Representative, you are the face of the FINE Experience, creating welcoming, efficient, and memorable interactions for every guest.

What You Will Do

Greet and welcome guests, provide wayfinding, clear communication, and service recovery across the lobby, lot, and curb.

Why It Might Be a Fit

Strong customer service skills, de-escalation skills, and professional radio etiquette are required.

Requirements

• Strong customer service skills with professional verbal communication
• De-escalation skills
• Professional radio etiquette
• Basic systems and POS proficiency
• Sales aptitude for brief service conversations and scripted interactions
• Reliable attendance and punctuality

Benefits

• Medical, Vision, and Dental Insurance
• Basic Group Life Insurance
• Voluntary Insurance Plans
• Paid Time Off (PTO)
• 401(k)