Customer Experience Improvement Specialist

Role Overview

The Customer Experience Specialist will support the continuous improvement of logistics operations across the Americas, building and optimizing end-to-end operational quality and customer experience monitoring systems.

What You Will Do

Design and maintain customer experience and operations quality monitoring frameworks, analyze operational performance data, and conduct root cause analysis for operational issues.

Why It Might Be a Fit

The ideal candidate is data-driven, analytical, and passionate about identifying operational improvement opportunities that enhance customer satisfaction.

Requirements

• Bachelor’s degree or above in Logistics, Supply Chain Management, Industrial Engineering, Statistics, Data Analytics, Business Analytics, or a related field
• 3–5 years of experience in warehouse operations, transportation operations, logistics operations, or supply chain operations
• Solid understanding of end-to-end warehouse and last-mile delivery processes
• Strong analytical and problem-solving skills
• Proficient in SQL for data extraction, analysis, and reporting
• Experience building automated dashboards and performance reports using Excel and business intelligence tools

Benefits

• Annual Salary: $70,000 – $100,000 USD + Annual Performance Bonus
• Competitive salary
• Great locations
• Supportive, people-first culture