Customer Success Manager

Role Overview

Support customers in getting the maximum value out of our digital solutions and products, accompany them in the long term on their way of digital transformation, and care for existing customers.

What You Will Do

Conduct training and workshops, analyze customer feedback, lead concrete improvements, advise customers on product use, and support in second-level support and technical consulting.

Why It Might Be a Fit

Strong customer orientation, analytical thinking, enthusiasm for digital products, and a good understanding of digital products, software solutions, or technical connections.

Requirements

• Completed studies with a focus on economics, technology, or IT-related subjects
• First practical experiences in customer success, IT consulting, project management, or dealing with digital products
• Good understanding of digital products, software solutions, or technical connections
• Fluent German and English

Benefits

• Exciting projects with high quality requirements
• Flat hierarchies
• Opportunities for further education
• Mentoring program
• Incubator to discuss own ideas
• Trust-based working hours
• Remote work
• Performance-oriented remuneration
• Contributions to occupational pension provision
• Diverse sports offer