Role Overview
Lead the end-to-end Customer Success strategy for enterprise banks, insurers, and other regulated financial-services organisations. This is a player-coach leadership role combining strategy, people leadership, commercial thinking, and hands-on customer engagement.
What You Will Do
Define the Customer Success strategy, create measurable outcome plans, build trusted relationships with senior stakeholders, and lead the customer journey from late-stage presales to go-live, adoption, and expansion.
Why It Might Be a Fit
You have led Customer Success for mission-critical enterprise platforms, can quickly distinguish between product, delivery, adoption, and relationship risks, and combine strategic thinking with the willingness to step directly into complex customer situations.
Requirements
- Senior leadership experience in Customer Success, Professional Services, Delivery, Account Management, or Post-Sales within enterprise B2B SaaS
- Experience working with banks, insurers, or other regulated financial-services organisations
- A strong record of improving enterprise customer retention, adoption, and value realisation
- Hands-on leadership of complex enterprise software implementations, from solution design through go-live and support
- Experience recovering high-risk or underperforming customer programmes
- Commercial understanding of recurring revenue, GRR, NRR, services economics, delivery margin, forecasting, and cost to serve
- Data literacy and experience using CRM platforms such as Salesforce or HubSpot
- Excellent communication skills, with the ability to simplify technical, operational, and commercial complexity
Benefits
- Flexible work arrangements
To apply for this job please visit fintechos.bamboohr.com.
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