Senior Product Operations Manager

Role Overview

Join a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. As a Senior Product Operations Manager, you will work across product development teams within the technology organization to improve how teams work and scale across processes, data, tools, and emerging AI capabilities.

What You Will Do

Create and implement plans for pre- and post-product launch processes, identify and mitigate operational risks, and use AI, automation, and emerging capabilities to simplify work and improve decision-making.

Why It Might Be a Fit

You will be a strategic, hands-on operator who thrives in ambiguity, brings structure to complex problems, and proactively turns opportunities into action. You will have 5+ years of experience in product operations and/or product management, and direct experience managing product development life cycle processes.

Requirements

• 5+ years of experience in product operations and/or product management
• Direct experience managing product development life cycle processes
• Demonstrated ability to take complex, loosely defined problems, create structure, evaluate options, and independently drive toward an outcome
• Strong systems-thinking, with the ability to understand how people, processes, data, and technology interact and identify where change will have the greatest impact
• Hands-on experience using AI and automation to improve the quality, speed, or scalability of your work and team workflows
• Ability to learn and experiment with emerging technologies, identify practical applications, and help others adopt new ways of working
• Strong judgment and a bias toward action, with comfort making progress without perfect information or a fully defined path
• Strong experience facilitating effective communication, coordination, and alignment amongst key partners and stakeholders to drive successful product outcomes and influencing without authority
• Experience conducting analysis and translating into actionable steps
• Strong experience driving continuous improvement of the product development life cycle to maximize effectiveness, efficiency, scalability, and innovation
• A customer-first mindset, always keeping the customer’s interest in mind when making decisions
• Experience working across modern product development approaches and improving ways of working based on team needs, enterprise organizational context, and desired outcomes
• Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features
• Proficiency with standard MS productivity tools (Office and Teams), AI/automation tools (Cursor, Claude), product analytics and pathing tools (e.g., Amplitude, Segment), collaboration tools (e.g., Miro), product management tools (e.g., Jira, Confluence)

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan