Customer Experience Advisor

Role Overview

The Customer Experience Advisor plays a frontline role in shaping how customers experience FNB from the moment they enter the branch. This role focuses on welcoming customers, understanding their needs, managing the waiting experience, and directing customers to the most appropriate banking channels.

What You Will Do

Welcome and engage customers, understand customer requirements, manage the customer waiting experience, direct customers to eChannels and Self Service options, and provide exceptional customer service.

Why It Might Be a Fit

You will be an ideal candidate if you possess strong customer experience principles, excellent communication and interpersonal skills, and a customer-centric approach.

Requirements

• Grade 12/ NQF Level 4
• 1–3 years of experience in client experience and value management in a customer facing service environment like banking, or a related field
• Strong understanding of customer experience principles and service excellence
• Comfort guiding customers to digital and self-service platforms
• Excellent communication and interpersonal skills

Benefits

• Continuous learning and development aligned to customer experience excellence
• Exposure to digital banking platforms and service innovation
• A supportive, inclusive team culture focused on service quality