Account Manager Sr Lead, Client Success (CSM)

Role Overview

The Director of Client Success/Primary Client Success Manager serves as the primary client-facing operational excellence lead for FIS’s most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally.

What You Will Do

Key responsibilities include acting as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client. The role also involves developing a deep understanding of clients’ business objectives and collaborating with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.

Why It Might Be a Fit

The ideal candidate will have 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles, and a Bachelor’s degree. The role requires strong analytical skills, including experience with Tableau or similar software, and turning data into insights. Strong communication/presentation skills and confidence in all levels of customer engagement/situations are also essential.

Requirements

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
• Bachelor’s degree
• Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
• Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations

Benefits

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community