Role Overview
The Partner Success & Implementation Manager will own the partner experience from onboarding through ongoing success, leading implementation activities, supporting software integrations, and coordinating merchant onboarding.
What You Will Do
The role involves building trusted relationships with partner stakeholders, understanding each partner’s business model, objectives, and requirements, and helping partners realize measurable value from their relationship with Fiska.
Why It Might Be a Fit
The ideal candidate will have a customer-facing role with experience owning customer or partner relationships beyond the initial launch, strong written and verbal communication skills, and the ability to explain technical or operational information in a clear, practical way.
Requirements
- Three or more years of experience in customer success, partner success, account management, client services, onboarding, implementation, or a comparable customer-facing role
- Experience owning customer or partner relationships beyond the initial launch
- A track record of coordinating work across customers, technical teams, operations, and other stakeholders
- Strong written and verbal communication skills
- The ability to explain technical or operational information in a clear, practical way
- Excellent organization, planning, and follow-through
- Sound judgment and a thoughtful approach to solving unfamiliar problems
- The ability to manage competing priorities without losing sight of the customer experience
- Confidence working independently and taking initiative
- Legal authorization to work in Canada
Benefits
- An annual salary of $72,000–$92,000 CAD
- A health benefits plan
- Three weeks of paid vacation
- Personal and sick days
- A remote-first work environment
To apply for this job please visit linkedin.com.
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