Role Overview
The Customer Success Manager will develop and execute strategic account plans to drive client adoption, retention, and growth across a dedicated book of accounts. They will build trusted client relationships, provide regular reporting and insights, and collaborate cross-functionally with Account Management, Sales Specialists, and Product teams.
What You Will Do
The Customer Success Manager will prepare success plans, monitor account health, develop product expertise, and support the onboarding and development of new team members. They will also engage with clients to nurture relationships, identify at-risk customers, and review renewals.
Why It Might Be a Fit
The ideal candidate will have previous client-facing experience, excellent listening, presentation, and communication skills, and the ability to navigate complex customer and stakeholder environments.
Requirements
- Minimum 1.5 years of customer success experience within financial services or SaaS industry
- Strong knowledge of financial services and related client workflows
- Proficiency in an additional European language is a plus
- Tenacious, proactive, and goal-oriented with a strong focus on delivering results
Benefits
- Hybrid Work Environment
- A Culture of Learning & Mobility
- Investing in Your Future
- Promoting Health & Wellness
- Supportive Parenting Policies
- Dedication to Giving Back
To apply for this job please visit careers.fitch.group.
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