Customer Experience Manager— 5th Avenue, NYC

Role Overview

The Customer Experience Manager is responsible for leading the team, ensuring customer satisfaction, and driving sales. They must embody the Five Below values and behaviors, which include Wow the Customer, Unleash Passion, Hold the Penny Hostage, Achieve the Impossible, and Work Hard, Have Fun, Build a Career.

What You Will Do

The Customer Experience Manager will be responsible for ensuring all associates and managers are providing excellent customer service, achieving CSAT score goals, leading front-end operations, and maintaining store cleanliness and recovery.

Why It Might Be a Fit

The ideal candidate will have excellent leadership, communication, and problem-solving skills, with the ability to multi-task and maintain composure under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage