Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals. They will train the crew on the B.E.S.T. customer service experience and ensure that each guest has a fast, friendly check out experience.

What You Will Do

The responsibilities of the Customer Experience Manager include leading front end operations, ensuring front end merchandising meets or exceeds brand standards, and performing store manager duties in their absence.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, ability to multi-task, and creative thinking. They will also be able to maintain composure under pressure and work a flexible schedule to meet the needs of the business.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness