Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals, while also ensuring that all crew members are providing a WOW experience for customers.

What You Will Do

Responsibilities include training crew members on customer service, leading front-end operations, and performing store manager duties in the absence of the store manager.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, the ability to multi-task, and creative thinking, with a minimum of 2 years of management experience.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness
• Flexible scheduling
• Overnight shifts and travel (as required)