Customer Experience Manager

Role Overview

The Customer Experience Manager ensures all crew members are providing a WOW experience to customers through personal contact and trains the crew on the B.E.S.T. customer service experience. They are responsible for leading their assigned store to achieve and maintain customer service score goals.

What You Will Do

The main day-to-day responsibilities include leading front end operations, ensuring front end merchandising meets brand standards, performing store maintenance, and partnering with the store manager to recruit, train, and supervise crew members.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, ability to multi-task, creative thinking, and ability to maintain composure under pressure.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Dental insurance
• Vision insurance
• Health coverage
• Financial and personal wellness