Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for ensuring all crew members are providing a WOW experience to customers, leading the store to achieve customer service score goals, and maintaining store cleanliness and organization.

What You Will Do

The role involves training crew members on customer service, leading front-end operations, and performing store manager duties in the absence of the store manager.

Why It Might Be a Fit

The ideal candidate will have excellent communication skills, the ability to multi-task, and creative thinking, with a minimum of 2 years of management experience.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness
• Dental insurance
• Vision insurance
• Other benefits available on the company’s benefits site