Customer Experience Manager

Role Overview

As a Customer Experience Manager at Five Below, you will be responsible for leading their assigned store to achieve and maintain customer service score goals, ensuring a fast and friendly checkout experience, and maintaining store cleanliness and recovery.

What You Will Do

Responsibilities include training crew members on customer service, leading front-end operations, and performing store manager duties in the absence of the store manager.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, ability to multi-task, and creative thinking. The ideal candidate will be able to maintain composure under pressure and work a flexible schedule.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support