Customer Experience Manager

Role Overview

As a Customer Experience Manager at Five Below, you will be responsible for ensuring all crew members provide excellent customer service, leading the store to achieve customer service score goals, and maintaining a clean and organized store environment. You will also be responsible for performing store manager duties in your absence and partnering with the store manager to recruit, train, and develop crew members.

What You Will Do

Your day-to-day responsibilities will include ensuring all crew members are providing excellent customer service, leading front-end operations, and maintaining store cleanliness and organization. You will also be responsible for performing store maintenance, including taking out garbage, sweeping, and cleaning bathrooms.

Why It Might Be a Fit

To be successful in this role, you will need to have excellent verbal and written communication skills, the ability to multi-task, and creative thinking. You will also need to be able to maintain composure under pressure and work a flexible schedule to meet the needs of the business.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Explore our benefits site to discover all the perks and support we offer!