Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for ensuring all crew members provide excellent customer service, leading the store to achieve customer service score goals, and maintaining a clean and organized store environment. They also partner with the store manager to recruit, train, and develop crew members. The ideal candidate will have excellent communication skills, the ability to multi-task, and creative thinking.

What You Will Do

Responsibilities include training crew members on customer service, leading front-end operations, and performing store maintenance. The Customer Experience Manager will also be responsible for opening and closing procedures, maintaining store cleanliness, and reacting to corporate communications.

Why It Might Be a Fit

This role requires a candidate who is able to maintain composure under pressure, has excellent verbal and written communication skills, and is able to multi-task. The ideal candidate will also be able to work a flexible schedule and travel as required.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness
• Flexible scheduling
• Paid time off
• 401(k) or other retirement plan
• Equity or stock options
• Paid holidays
• Wellness programs