Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals. They ensure all crew members are providing a WOW experience to customers, train the crew on customer service, and maintain store cleanliness.

What You Will Do

The Customer Experience Manager will be responsible for leading front-end operations, performing store maintenance, and partnering with the store manager to recruit, train, and develop crew members.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, ability to multi-task, and creative thinking. The ideal candidate will be able to maintain composure under pressure and work a flexible schedule to meet the needs of the business.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Dental insurance
• Vision insurance