Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading their assigned store to achieve and maintain customer service score goals. They ensure all crew members are providing a WOW experience for customers, and train them on the B.E.S.T. customer service experience. The role involves leading front-end operations, maintaining store cleanliness, and performing store manager duties in the absence of the store manager.

What You Will Do

Responsibilities include ensuring all crew members are Wowing the Customer, leading front-end operations, and maintaining store cleanliness. The role also involves performing store manager duties, recruiting, training, and supervising crew members, and reviewing corporate communications.

Why It Might Be a Fit

This role requires excellent verbal and written communication skills, ability to multi-task, creative thinking, and the ability to maintain composure under pressure. The ideal candidate will be able to work a flexible schedule, including day, evening, weekends, and overnight shifts, and travel as required.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Flexible scheduling
• Reasonable accommodations for individuals with disabilities