Customer Experience

Role Overview

At Five Below, we’re looking for a Customer Experience team member to join our team in Severna Park, MD. As a Customer Experience team member, you will be responsible for ensuring all crew members are providing a WOW experience to customers through personal contact and training them on the B.E.S.T. customer service experience. You will also be responsible for leading front-end operations, maintaining store cleanliness, and performing store manager duties in your absence.

What You Will Do

Your day-to-day responsibilities will include ensuring all crew members are Wowing the Customer through personal contact, training the crew on the B.E.S.T. customer service experience, leading front-end operations, and maintaining store cleanliness.

Why It Might Be a Fit

As a Customer Experience team member, you will have the opportunity to work in a fast-paced and dynamic environment, where you will be able to make a real impact on the customer experience. You will also have the opportunity to work with a talented and passionate team, and to develop your skills and knowledge in a supportive and collaborative environment.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness support
• flexible scheduling
• ability to work a flexible schedule to meet the needs of the business