Marketing Operations Manager

Role Overview

The Operations Manager serves as a key operational leader responsible for managing and optimizing the day-to-day operations of Five Star Franchising’s centralized Growth Marketing Team across its growing portfolio of brands.

What You Will Do

Lead day-to-day project operations, own and optimize project management platforms, oversee project intake, scoping, prioritization, scheduling, and delivery, and manage team capacity and resource allocation.

Why It Might Be a Fit

The ideal candidate combines exceptional organizational and project management skills with strong leadership, operational discipline, and business acumen.

Requirements

• 7+ years of experience in marketing operations, agency operations, project management, or related leadership roles
• Proven experience managing cross-functional marketing teams, complex projects, and competing priorities in a fast-paced environment
• Marketing agency or internal shared-services experience strongly preferred; multi-brand experience highly desirable
• Advanced proficiency with Monday.com or similar project management platforms
• Demonstrated ability to establish and manage structured project management processes
• Strong understanding of marketing operations across Creative, Paid Media, Lifecycle Marketing, SEO, Web Development, and Analytics
• Experience with agency-style traffic management, resource allocation, capacity planning, workload balancing, and operational performance measurement
• Exceptional organizational, communication, leadership, problem-solving, and stakeholder-management skills

Benefits

• Medical, Dental, and Vision Insurance
• Long-Term and Short-Term Disability Insurance
• Supplemental Life Insurance
• Generous Paid Time Off