Customer Success Manager – East Coast

Role Overview

We’re hiring a Customer Success Manager to be the connective tissue between us and our customers, sitting right at the center of one of the fastest-moving stories in AI right now. Working shoulder to shoulder with a founding team that moves fast and never sits still, you’ll get to onboard and scale accounts, drive real adoption and outcomes, and run the playbooks and processes that make Flai the standard for AI in this industry.

What You Will Do

Own onboarding and rollout, drive adoption and outcomes, be the quarterback for your customers, run the operating cadence, handle escalations, follow the playbook, and renew and expand.

Why It Might Be a Fit

You’ll be living inside one of the most exciting build-outs in AI right now, in an industry that’s about to look completely different because of what we’re building. You’ll have a genuine voice in how the product evolves based on what you’re seeing and hearing inside stores every day.

Requirements

• Proven Customer Success Execution
• Early-Stage Experience
• Sharp Communication
• Operational Discipline
• Customer Obsessed
• High Ownership
• Excited to Be Early

Benefits

• $85K-$135K OTE depending on experience
• Equity
• Full benefits including medical, dental, and vision
• Flexible PTO