Role Overview
Flatpay is a rapidly growing payment service provider looking for a Customer Retention Specialist to cultivate long-term customer relationships, secure sales, and work with a clear commercial mindset. The role involves actively contacting customers with increased churn risk, analyzing early risk signals, and developing tailored solutions for long-term customer retention.
What You Will Do
The tasks include contacting customers with increased churn risk, conducting structured conversations, analyzing early risk signals, addressing objections, and developing solutions for long-term customer retention.
Why It Might Be a Fit
The ideal candidate has experience in retention, customer success, sales, or a comparable role with direct customer contact, strong commercial thinking, and strong communication and persuasion skills.
Requirements
- Experience in retention, customer success, sales, or a comparable role with direct customer contact
- Strong commercial thinking
- Strong communication and persuasion skills
- High resilience and empathy
- Structured, self-responsible work style
- Fluent German, English skills a plus
Benefits
- Germany ticket or BVG pass
- Urban Sports Club membership
- Lunch vouchers
- Contribution to occupational pension
- Up to 28 vacation days
- Travel for top performers
- Modern workstations with height-adjustable desks, good equipment, and free drinks
- Regular team events, offsites, and joint celebrations
To apply for this job please visit linkedin.com.
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