Role Overview
Join a fast-moving company that has seen huge growth and has already built an enviable list of customers. As a Customer Success Manager, you’ll work closely with a brilliant, passionate Customer Success team to deliver news content to millions of people on Apple devices.
What You Will Do
You’ll be responsible for keeping each publisher engaged and happy, helping them use FlatPlan to grow audience and revenue on Apple News and Apple News+, and retaining and expanding their account.
Why It Might Be a Fit
You’ll have opportunities for personal and professional growth, and you’ll be part of a family-friendly company that values diversity and inclusivity.
Requirements
- Media industry experience: 3+ years at a company that works with publishers
- Account management: Proven experience managing senior client or stakeholder relationships
- Commercial awareness: Understanding of how publishers make money from subscriptions and advertising
- AI fluency: Proven experience with AI tooling that goes further than the basics
- Communications: Excellent written and verbal communication skills
- Organised: Ability to work independently and manage a portfolio of accounts at once
Benefits
- Genuinely competitive salary
- All-remote work
- Flexible hours
- Quarterly team meet-ups with travel covered
- Training allowance
- New laptop
- Work-from-home stipend
- Generous holiday
- Industry events
- Opportunity to help shape our company as we grow
To apply for this job please visit linkedin.com.
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