Customer Experience Consultant

Role Overview

FleetPartners is a leading ASX-listed provider of fleet leasing, fleet management, and novated leasing across Australia and New Zealand. The company is looking for a customer service professional to join their team as a Customer Experience Consultant. The role involves managing and prioritizing customer cases, developing excellent rapport with customers and stakeholders, and resolving complex problems.

What You Will Do

The key responsibilities of the role include managing and prioritizing customer cases, developing excellent rapport with customers and stakeholders, identifying complex problems, and resolving them or escalating where a resolution may not be achievable.

Why It Might Be a Fit

The company is looking for an experienced customer service professional who thrives in fast-paced environments, confident in managing complex queries and delivering outstanding outcomes. The ideal candidate will have experience in a customer service environment, strong communication and problem-solving skills, and a customer-focused mindset with a commitment to quality service.

Requirements

• Experience in a customer service environment
• Proven ability to resolve complex or ambiguous customer issues
• Excellent verbal and written communication skills
• Customer-focused mindset with a commitment to quality service

Benefits

• 27 days of annual leave per year
• Hybrid working (3 days in the office) with a modern workspace and iconic Harbour Bridge views
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure
• 4 weeks paid leave for secondary carers
• Ongoing training to help you develop and grow with real career development opportunities
• Rewards program, including a range of discounts from a variety of retailers
• An extensive range of other employee benefits