FR&EN Customer Success Manager

Role Overview

As an Account Manager at Flexspring, you will serve as a trusted partner to customers after implementation, ensuring they realize ongoing value from our integration solutions. You will own relationships across your book of business, balancing customer advocacy with commercial responsibility to drive renewals, expansion, and long-term partnerships.

What You Will Do

Own the end-to-end renewal process for your accounts, proactively managing risk and driving high retention, Identify and execute upsell and expansion opportunities, Build strategic account plans, Develop customer advocates, Serve as the primary post-sale point of contact, Measure, communicate, and demonstrate the business impact and ROI of Flexspring’s integrations, Partner closely with Product, Sales, and Delivery teams.

Why It Might Be a Fit

Must Have: 3+ years of experience in Customer Success, Proven track record of managing renewals and driving account expansion, Strong experience building and maintaining executive-level relationships, Solid understanding of HR systems and the challenges associated with HR data integration, Experience working with CRM platforms such as Salesforce, Strong negotiation, presentation, and stakeholder management skills, Data-driven mindset with the ability to articulate business outcomes and return on investment.

Requirements

• 3+ years of experience in Customer Success, or a related role within SaaS, HR tech, or a technology-driven environment.
• Proven track record of managing renewals and driving account expansion within an existing customer base.
• Strong experience building and maintaining executive-level relationships.
• Solid understanding of HR systems and the challenges associated with HR data integration.
• Experience working with CRM platforms such as Salesforce
• Strong negotiation, presentation, and stakeholder management skills
• Data-driven mindset with the ability to articulate business outcomes and return on investment.

Benefits

• Work from home with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits package for you and your family.
• Team events and opportunities to connect with colleagues.
• Opportunity to work with cutting-edge technologies.
• Competitive base salary.