Customer Success Manager

Role Overview

As a Customer Success Manager with Corporate Traveller, you will play a critical role in driving customer retention, revenue growth, and long-term client success. You’ll manage a portfolio of customers, helping them maximise the value of their travel programme while identifying opportunities to expand adoption of Corporate Traveller and partner solutions.

What You Will Do

Manage a portfolio of customers, proactively identify opportunities to increase programme adoption, support contract renewals, drive organic portfolio growth, and build and maintain strong relationships across multiple levels of customer organisations.

Why It Might Be a Fit

This is an exciting opportunity for a customer-focused professional who thrives on building partnerships, solving challenges, and creating value. You’ll have the chance to work with stakeholders from travellers through to executive leadership teams, combining relationship management, strategic consultation, and data-driven insights to deliver measurable business outcomes.

Requirements

• Exceptional communication and active listening skills
• Strong prioritisation, time management, and organisational skills
• Strong technical skills and confidence learning new software platforms
• Motivated by achieving and exceeding goals
• Positive, proactive, and self-driven approach to work
• Proven ability to build relationships with multiple stakeholder groups
• Ability to analyse data, identify trends, and deliver strategic recommendations
• Experience managing a portfolio of customers and taking ownership of results preferred
• Minimum 2 years of Customer Success experience preferred
• Minimum 3 years of travel industry experience preferred
• Bachelor’s degree preferred

Benefits

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses