Role Overview
Seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy in a founding CS role. The ideal candidate will build relationships with fitness industry clients, ensure they achieve their business goals using FLiiP, and contribute to the company’s rapid growth trajectory.
What You Will Do
Guide new clients through onboarding, identify opportunities for account expansion, advise customers on performance improvement, and communicate the benefits of new product features.
Why It Might Be a Fit
The role requires a proven track record of managing customer relationships, driving retention, and analytical skills to interpret customer data and usage metrics. Experience in B2B SaaS or technology environments and a preference for English native speakers is an asset.
Requirements
- 3-5 years of customer success, account management, or client-facing experience
- Bilingual – French/English (written and verbal) with a preference for English native speakers
- Experience in B2B SaaS or technology environments
- Proven track record of managing customer relationships and driving retention
- Analytical mindset with ability to interpret customer data and usage metrics
- Self-motivated with excellent organizational and project management skills
- Experience in fitness, wellness, or related industries is an asset
Benefits
- Competitive salary
- Benefits package
- Hybrid work model with flexible remote culture
- Health & insurance benefits
- Health, Fitness & Wellness program
- Direct access to executive team and significant growth opportunities
- Career advancement opportunities in various departments
To apply for this job please visit jobs.workable.com.
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