Revenue Operations Manager, Customer Success

Role Overview

The Revenue Operations Manager, Customer Success will play a foundational role in shaping how Customer Success scales by building the systems, programs, and operating rhythms that help our customers grow and our team operate more effectively.

What You Will Do

Design and optimize the end-to-end post-sales (Customer Success) customer journey across onboarding, adoption, renewal, and expansion. Build and own the Customer Success operating system, creating scalable processes that improve retention, expansion, forecasting, and operational efficiency.

Why It Might Be a Fit

You Put Customers First. You’re constantly thinking about how operational improvements ultimately create a better customer experience. You Act Like an Owner. You proactively identify opportunities, solve problems, and take accountability for outcomes.

Requirements

• 5+ years of experience in Customer Success Operations, Revenue Operations, or a similar strategic operations role with end-to-end ownership.
• Experience working in a consumption or usage-based SaaS business where forecasting, customer growth, and compensation models are more complex is highly preferred.
• Proven experience building scalable Customer Success programs, processes, and operating rhythms from the ground up.
• Hands-on experience selecting, implementing, and optimizing Customer Success technology and operational tooling.
• Strong analytical skills with the ability to turn complex, fragmented data into clear business recommendations.
• Experience building customer health models, forecasting frameworks, and executive reporting.
• Exceptional cross-functional communication skills with experience partnering closely with Customer Success, Sales, Finance, Product, and RevOps leaders.
• A bias toward action—you identify problems, propose solutions, and drive execution without waiting for direction.

Benefits

• Competitive compensation
• Equity options
• Benefits