Scaled Customer Success Manager

Role Overview

As a Scaled Customer Success Manager at Float, you’ll own health, education, risk, and expansion for Float’s Scaled, Unmanaged segment, guiding 7,000+ customers through the lifecycle with one-to-many strategies.

What You Will Do

You’ll track and move adoption, NRR, health score, payment volume, and satisfaction through targeted outreach and digital playbooks, own renewal for the segment, and flag expansion opportunities from product usage and health data.

Why It Might Be a Fit

You’ll thrive in a high-trust, high-performance culture where your work truly matters, and you’ll have the opportunity to build a scaled motion from the ground up and win together.

Requirements

• 4-5+ years in Customer Success at a fast-paced SaaS company
• experience building programs and processes that deliver a best-in-class experience at scale
• experience in fintech, payments, or accounting-adjacent products
• experience building or tuning churn prediction models with a Data or RevOps team
• strong proficiency with data analytics and CRM tools to monitor customer health, pull out actionable insight, and measure what a playbook or program actually did across a one-to-many motion
• excellent problem-solving and analytical skills to address customer needs and concerns at scale
• strong communication and interpersonal skills, with the ability to build and hold relationships with customers at every level of an organization, even at a distance

Benefits

• Competitive compensation
• Equity options
• Benefits
• Hybrid work model
• Catered team lunches
• Dog-friendly office
• Thrive in a high-trust, high-performance culture where your work truly matters