Customer Success Manager

Role Overview

As a Customer Success Manager, you will help promote retention of customers and contribute to their positive experience with Florence. You will support customers by building close relationships with end-users, work directly with customers to help solve their problems, and ensure their satisfaction throughout their customer lifecycle.

What You Will Do

Your responsibilities will include collaborating with the Florence team, analyzing user adoption and engagement, actively measuring and monitoring the health of the assigned client base, and driving customer value through engagement and retention strategies.

Why It Might Be a Fit

An ideal candidate is well-equipped with critical thinking and problem-solving skills, able to work independently, and committed to providing white-glove service to users.

Requirements

• Bachelor’s degree
• 2+ years of experience working in a healthcare or SAAS environment
• Proven critical thinking and problem-solving skills
• Ability to work independently and be resourceful
• Commitment to providing white-glove service to users
• Ability to analyze problems and propose solutions

Benefits

• Competitive compensation package
• Medical and dental insurance
• Office space in the heart of the city