Inside Sales Representative

The Inside Sales Account Manager is responsible for developing and maintaining strong customer relationships, acting as the primary point of contact for inquiries, issues, and sales opportunities.

Requirements

• Develop and maintain strong relationships with assigned customer accounts
• Act as the primary point of contact for customer inquiries, issues, and requests
• Proactively monitor account performance and identify growth opportunities
• Meet or exceed sales quotas by upselling, cross-selling, and expanding product usage within accounts
• Develop tailored sales strategies based on customer needs and preferences
• Conduct product demonstrations and provide detailed explanations of offerings
• Address customer concerns promptly, ensuring high satisfaction levels
• Collaborate with order fulfillment teams to resolve issues effectively
• Educate customers on new products, features, and services
• Identify and pursue opportunities to onboard new accounts
• Collaborate with business development teams to nurture leads
• Utilize CRM tools to track and manage sales opportunities
• Analyze account trends to identify growth potential and risk factors
• Monitor competitor activity and market trends to adjust sales strategies
• Work closely with internal teams, such as order fulfillment, engineering, and operations, to align on customer strategies
• Ensure sales plans are executed to increase revenues and margins
• Maintain high level of customer satisfaction
• Develop annual forecasts by Sales Representative and territory
• Make recommendations regarding potential new products and markets
• Suggesting sales promotions, pricing, or literature (marketing) ideas to increase sales

Benefits

• Medical, Dental and Vision insurance
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave
• Training opportunities through FCG University