CRM & Customer Lifecycle Communications Officer

Role Overview

As a CRM & Customer Lifecycle Communications Officer, you’ll play a key role in planning, delivering, automating and optimizing customer communications for Private Offers across direct and onsite channels.

What You Will Do

Coordinate and launch Private Offers communications across SMS, email, push notifications and other direct channels, build and schedule campaigns across CRM and marketing automation platforms, and publish and maintain website content related to Private Offers.

Why It Might Be a Fit

You’ll work closely with CRM, Private Offers, Analytics, Product, Design, Legal and other teams to ensure every communication is relevant, accurate, timely and aligned with customer needs and business priorities.

Requirements

• Hands-on experience with SMS, email, push notifications or similar direct communication channels
• Strong writing, editing and proofreading skills with excellent attention to detail
• Ability to understand campaign performance data and turn insights into clear optimization actions
• Comfortable working with numbers, data and core marketing KPIs
• Strong organizational skills and the ability to manage multiple campaigns, deadlines and stakeholders simultaneously
• Excellent communication and collaboration skills

Benefits

• Generous annual leave
• Hybrid work
• Individual health insurance
• Paid sick leave
• Paid maternity & paternity leave
• Life event reward
• Performance bonuses
• Referral bonuses