Finance Systems Support Manager

Role Overview

The role holder will configure and support D365, investigate issues, translate Finance requirements into workable solutions, produce documentation and test evidence, and contribute to controlled releases and continuous improvement.

What You Will Do

Provide hands-on functional support across General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank, Fixed Assets, Expense Management, Project Accounting and Financial Reporting. Investigate functional incidents and service requests, reproduce issues, identify root causes and coordinate resolution with Finance users, technical teams and vendors.

Why It Might Be a Fit

The successful candidate must be comfortable working directly in the application, partnering with Finance users and technical teams, and taking assigned work through to a documented and supportable outcome. Ability to work effectively with Finance users, global colleagues and external delivery partners.

Requirements

• 5+ years of hands-on Microsoft Dynamics 365 Finance & Operations / Dynamics AX functional experience
• Practical configuration experience in at least three core areas such as General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank, Fixed Assets, Expense Management or Project Accounting
• Good understanding of Record-to-Report, Procure-to-Pay and Order-to-Cash processes, including close, reconciliation and financial-control requirements
• Experience creating functional requirements, solution documentation, test scripts, test evidence and user guidance
• Experience investigating production issues and working with technical teams on integrations, data fixes and extensions
• Ability to work directly in D365, analyse system behaviour and progress assigned work independently within agreed design and governance standards