Senior French Speaking Customer Operations Agent

Role Overview

This role is responsible for core processing within specific functions, depending on the individual team, within the Customer Operations Functional Area, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.

What You Will Do

The role holder will be responsible for all aspects of day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality, maintaining customer files and records, issuing quotes or payments and helping out on additional tasks outside the normal day to day work as required.

Why It Might Be a Fit

The role holder will play a lead role for service delivery to our clients based in France from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Requirements

• High level of proficiency in both written and spoken business French
• Experience in the French life insurance market
• Operations experience within the Wealth Management / Insurance or pensions industry
• Experience in delivery of superior client/customer services
• Experience in standard office based applications, eg word, outlook, excel
• The ability to work accurately and to deadlines
• Excellent interpersonal, communication and influencing skills
• Change management experience would be advantageous
• Able to demonstrate understanding of regulations that apply within the region ie France
• Ability to communicate fluently in French, both written and verbal with a wide range of FNZ clients, consultants and agents

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Paid time off
• Flexible work arrangements