Role Overview
Lead the customer experience strategy across all channels and locations, ensuring a consistent, high-quality experience throughout the customer journey.
What You Will Do
Manage the customer feedback and survey program, analyze insights, and drive improvement initiatives with clear accountability and measurable results.
Why It Might Be a Fit
Strong communication, relationship-building, and collaboration skills, with the ability to influence outcomes, facilitate discussions, resolve issues, and effectively engage customers and cross-functional stakeholders.
Requirements
- 7–12+ years in customer experience, operations, or digital transformation roles
- Strong communication, relationship-building, and collaboration skills
- Highly organized and analytical professional with strong problem-solving abilities
- Experience leading cross-functional process improvements in branch-based, field service, or customer-focused environments
- Proficiency with CRM/ERP systems (Dynamics preferred), customer feedback programs, and data reporting tools such as Power BI
To apply for this job please visit workforcenow.adp.com.
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