Role Overview
As the Customer Experience Manager, you will be the interface between customers, Product, and Sales, supporting customers, solving technical problems, and ensuring fonio is integrated into their workflows successfully and for the long term.
What You Will Do
You will handle customer enquiries, solve technical issues, and provide feedback to the Product team to shape product development.
Why It Might Be a Fit
We are looking for someone with 2+ years of experience in Customer Success or Support, ideally B2B SaaS, with technical understanding and experience with tools such as n8n, make.com, or similar.
Requirements
- 2+ years in Customer Success or Support, ideally B2B SaaS
- Technical understanding (API, SIP, VoIP)
- Experience with tools such as n8n, make.com, Codex or similar
- Ideal: experience with phone systems (PBX, VoIP, SIP)
- Native-level German, good English skills
Benefits
- Competitive salary: €65,000–€80,000
- Equity: you’re helping build this, so you should get a share of it.
- Food & drinks: in the Vienna office, lunch and dinner are on us (plus all the drinks your heart desires, and yes, we also have protein bars and vitamins).
- Equipment of your choice: whatever makes you happy.
- Regular team offsites.
To apply for this job please visit jobs.ashbyhq.com.
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