Customer Success Manager (US)

Role Overview

As a Technical Customer Success Manager in the US, you own the onboarding, adoption, satisfaction, and retention of new American customers. You’ll run a high volume of short, focused calls with SMB owners to figure out how their business runs and turn our AI agent into something they can’t live without.

What You Will Do

Own a portfolio of US SMB customers, run a high volume of fast, structured customer calls, set up and configure customers’ AI phone agents, build workflows, troubleshoot independently, and act on usage signals.

Why It Might Be a Fit

You’ll be a good fit if you have 2-5 years of experience in Customer Success, Account Management, or a similar technical, customer-facing SaaS/B2B role, and you’re comfortable with CRM and data-driven workflows.

Requirements

• 2-5 years of experience in Customer Success, Account Management, or a similar technical, customer-facing SaaS/B2B role
• Customer-facing experience is a must
• Technical enough to fix things yourself
• API documentation, webhooks, and error logs don’t scare you
• Hands-on experience with n8n, Make, Zapier, Codex/Cursor, or similar is a big plus
• Fast learner, puzzle solver
• Built for volume
• Comfortable with CRM and data-driven workflows (HubSpot ideal)
• Excellent spoken and written English; any additional language (e.g. Spanish) is a plus

Benefits

• Lunch and dinner are on us. Every day.
• The fridge is always full: Red Bull, Mate, Cola, Almdudler and more
• Need a tool, course or book? It’s yours. No approval loops.
• Your setup, your choice: pick the gear you want to work with
• A product customers actually love: 4.5 stars on Trustpilot, Google and OMR. It mostly sells itself.
• Brand-new NYC office, office-first culture with an ambitious team

Tagged as: Data Analysis, HubSpot, n8n, Zapier