Technical Customer Success Manager (US)

Role Overview

As Technical Customer Success Manager for the US market, you own the success, satisfaction, and retention of SMB customers end to end. You build relationships, identify value drivers, and ensure every customer gets the most out of fonio.

What You Will Do

Own a portfolio of US SMB customers, build relationships, support customers in setting up their AI assistant, run check-ins and proactive calls, maximize value generated from each customer, spot churn risks early, and act on them.

Why It Might Be a Fit

Must-haves include 2–5 years in Customer Success, Account Management, Forward Deployed Engineering, or another technical client-facing role in SaaS/B2B, strong technical understanding, native-level or C2 English, ability to build trust easily with customers, and being structured and autonomous.

Requirements

• 2–5 years in Customer Success, Account Management, Forward Deployed Engineering, or another technical client-facing role in SaaS/B2B
• Strong technical understanding
• Native-level or C2 English
• Ability to build trust easily with customers
• Structured and autonomous

Benefits

• $70,000–$150,000 (based on experience)
• Relocation support
• Daily lunch and dinner
• Equipment of your choice
• Regular team off-sites