Role Overview
The Customer Success Manager owns a defined portfolio of client accounts, building trusted relationships to drive ongoing value realization and long-term partnership with FoodChain ID.
What You Will Do
Serve as the primary point of contact for client accounts, develop and execute account plans, and drive product adoption by guiding clients through onboarding and training.
Why It Might Be a Fit
The ideal candidate has experience in customer success, account management, or client-facing roles, with strong relationship-building and communication skills, and the ability to manage a diverse portfolio of accounts.
Requirements
- Experience in a customer success, account management or client-facing role within software or a subscription-based industry
- Must speak French and English, other languages a bonus
- Strong relationship-building and communication skills
- Ability to manage a diverse portfolio of accounts with competing priorities
- Analytical mindset with comfort using data to identify risk and opportunity
- Proactive, organized and detail-oriented approach to account management
- Familiarity with CRM tools, Salesforce preferred, and customer health scoring frameworks
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Retirement plan
- Paid holidays
- Vacation time
- Sick leave
- Remote work options
To apply for this job please visit foodchainidgroupinc.applytojob.com.
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