F – Customer Success Manager

Role Overview

The Customer Success Manager owns a defined portfolio of client accounts, with a primary focus on retention and product adoption. This role serves as the client’s day-to-day point of contact, building trusted relationships that drive ongoing value realization and long-term partnership with FoodChain ID.

What You Will Do

Serve as the primary point of contact for a defined portfolio of client accounts, build and maintain trusted relationships with key stakeholders, develop and execute account plans and success plans, and drive product adoption by guiding clients through onboarding, training, and ongoing platform usage.

Why It Might Be a Fit

The ideal candidate has experience in a customer success, account management, or client-facing role, preferably within software or a subscription-based industry, and strong relationship-building and communication skills.

Requirements

• Experience in a customer success, account management or client-facing role, preferably within software or a subscription-based industry
• Strong relationship-building and communication skills
• Ability to manage a diverse portfolio of accounts with competing priorities
• Analytical mindset with comfort using data to identify risk and opportunity
• Proactive, organized and detail-oriented approach to account management
• Familiarity with CRM tools, Salesforce preferred, and customer health scoring frameworks