Role Overview
The Product Operations Lead, Booking Platform will own operational workflows across the booking platform and supplier ecosystem, including escalations, rate parity, and supplier data upkeep. They will work escalations end to end, build automations and tools that reduce manual work and improve booking accuracy, and track platform health with dashboards and queries.
What You Will Do
Key responsibilities include owning operational workflows, working escalations, building automations and tools, and tracking platform health. The successful candidate will also partner closely with Product, Engineering, and Support to make decisions and see the impact of their work in what advisors experience.
Why It Might Be a Fit
This role is a hands-on position on a small team that builds, and the person who sets the standard early has room to grow with it. The team is still growing, and the successful candidate will have the opportunity to make a significant impact.
Requirements
- 4-6 years in product operations or a similar role
- Uses AI tools daily and has built at least one AI-powered workflow, agent, or automation that replaced manual work
- Has owned an operational workflow end to end, with a metric they reported on and improved
- Has led a root-cause review of a recurring issue that resulted in a shipped fix
- Writes their own SQL and has built dashboards or reports that others use to make decisions
- Has written SOPs, runbooks, or ticket specs that others used without a walkthrough
- Has written operational tickets that engineering scoped and shipped
- Has turned an unscoped problem into a defined process, tool, or ticket without a spec to start from
Benefits
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- Wellhub Memberships
- 401k plan with company match
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
To apply for this job please visit foratravel.com.
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