Senior Product Operations Lead, Booking Platform (Cruise)

Role Overview

The role of Product Operations Lead, Booking Platform (Cruise) is to own and evolve the core operations that power Fora’s cruise business, including group inventory management, booking quality, supplier workflows, and commission accuracy. The successful candidate will work at the intersection of travel, technology, and operations, partnering closely with various teams to turn complex industry workflows into simple, reliable experiences for advisors.

What You Will Do

The key responsibilities of this role include building, automating, and continuously improving operational processes for cruise deals and cross-border selling, developing a scalable approach to managing HQ-held group inventory, and identifying opportunities to improve booking conversion, reduce operational friction, and create a more seamless experience for advisors selling cruises.

Why It Might Be a Fit

The ideal candidate will have 4-6 years of experience in an operational or similar role, with 2+ years of hands-on cruise operations experience, and will be able to use AI tools daily and have built at least one AI-powered workflow, agent, or automation that replaced manual work.

Requirements

• 4-6 years in an operational or a similar role
• 2+ years of hands-on cruise operations, such as group inventory, bookings and modifications, supplier management, or commission reconciliation
• Uses AI tools daily and has built at least one AI-powered workflow, agent, or automation that replaced manual work
• Has owned an operational workflow end to end, with a metric they reported on and improved
• Has led a root-cause review of a recurring issue that resulted in a shipped fix
• Uses SQL to pull and analyze data and has built dashboards or reports that others use to make decisions
• Has written SOPs, runbooks, or ticket specs that others used without a walkthrough
• Has written operational tickets that engineering scoped and shipped
• Has turned an unscoped problem into a defined process, tool, or ticket without a spec to start from

Benefits

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options