Director, Service Lead Growth

Role Overview

The Director, Service Lead Growth will lead the digital business responsible for transforming vehicle and customer data into actionable service opportunities that drive customer engagement, dealer conversion, and service revenue growth across North America.

What You Will Do

The role will focus on building, scaling, and optimizing digital capabilities to increase customer engagement and conversion, driving measurable growth across lead volume, engagement, conversion, and service revenue.

Why It Might Be a Fit

The successful candidate will think and operate like a business owner, maintain relentless focus on customer, dealer, and financial outcomes, and use data and insights to identify problems and accelerate growth.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Technology, or related field
• 10+ years of relevant experience with demonstrated leadership of complex, cross-functional business or digital initiatives
• Proven experience driving measurable business growth, customer engagement, digital adoption, or conversion
• Strong business acumen, analytical capability, and executive communication skills
• Demonstrated ability to influence and lead across highly matrixed organizations