Product Manager, CRM Lifecycle Communications & Automation

Role Overview

As the Product Manager for Lifecycle Communications & Automation, you will own the day-to-day delivery, reliability, and optimization of CRM journeys that keep customers informed and engaged throughout their relationship with Ford.

What You Will Do

Your responsibilities include managing lifecycle communications, managing communication rules and product changes, enabling execution through Salesforce Marketing Cloud, measuring journey performance, and scaling quality control and operational reliability.

Why It Might Be a Fit

This is a hands-on product management role for someone who combines strong CRM Journey design knowledge, disciplined execution, analytical thinking, and curiosity about practical applications of AI.

Requirements

• Strong CRM Journey design knowledge (preferably in Salesforce Marketing Cloud)
• Disciplined execution
• Analytical thinking
• Curiosity about practical applications of AI

Benefits

• Relocation assistance may be available for qualified candidates
• Dental insurance
• Vision insurance
• PTO
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa sponsorship available
• Remote work flexibility