Customer Operations Analyst

Role Overview

The Customer Operations team is at the heart of Forma.ai’s mission, working closely with customers to understand and take advantage of all the features Forma.ai offers. The team has a direct impact on the growth of Forma.ai and is results-driven and solutions-minded.

What You Will Do

As a Customer Operations Analyst, you will contribute to ongoing operations for a portfolio of customers, create automated reporting, support design projects, implement new Forma.ai platform features, and build strong working relationships with key customer stakeholders.

Why It Might Be a Fit

You will have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader. You will also have access to resources to help you grow in your role and a full benefits package.

Requirements

• 1+ years of experience in a quantitative focused role
• Strength in Excel to perform data profiling, segmentation and aggregation
• Experience in working with large datasets and a strong understanding of logical structures of databases and workflows
• Understanding of data architecture and process flows
• Analytical problem-solving ability, organizational, and project management skills

Benefits

• Meaningful compensation
• Healthcare coverage
• Learning and development
• Growth