Customer Success Manager – Enterprise

Role Overview

The Customer Success Manager (CSM) Enterprise plays a key role in ensuring long-term customer satisfaction and retention at strategic, critical enterprise accounts partnering with the EBDM sales team. This position is responsible for maintaining key account relationships, providing strategic guidance, and delivering proactive support to maximize customer success and customer retention.

What You Will Do

Manage a portfolio of enterprise-level customers, develop and execute tailored customer success strategies, conduct regular business reviews, provide product training, and identify cross-sell and upsell opportunities.

Why It Might Be a Fit

If you have a passion for customer advocacy, problem-solving, and driving business outcomes, this role offers an exciting opportunity to make an impact.

Requirements

• 5 years+ of Customer Success, Account Management, or related customer-facing experience.
• Strong relationship-building and customer engagement skills.
• Excellent problem-solving and critical thinking abilities.
• Demonstrated success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Successfully negotiating, managing, and closing customer renewals.
• Strong Commercial acumen, including experience negotiating and closing customer renewals.
• Ability to analyze data and develop actionable insights to improve customer success.
• Effective communication and presentation skills for executive-level interactions.
• Proactive, goal-oriented mindset with a focus on driving results.
• Coordination of issue resolution, leveraging Technical Support and Field Services Teams to ensure successful renewals

Benefits

• Competitive base pay
• Opportunity to enroll in a variety of benefit programs, including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.