Senior CRO Manager

Hybrid Full TimeEngland, United KingdomFortnum & Mason

Role Overview

Drive online commercial performance and customer experience through analytics, experimentation, and cross-functional leadership. Identify, prioritize, and deliver high-value opportunities that create measurable customer and commercial impact.

What You Will Do

Lead analytical deep dives into customer behavior, on-site journeys, testing results, and commercial performance to identify high-value opportunities for optimisation and growth. Translate complex data into compelling narratives, recommendations, and strategic priorities for stakeholders.

Why It Might Be a Fit

The role requires strong leadership, analytical skills, and the ability to influence teams across multiple business functions. The ideal candidate will be able to turn complex customer, behavioral, and commercial data into actionable recommendations and drive measurable commercial outcomes.

Requirements

  • Strong analytical skills
  • Ability to lead cross-functional teams
  • Experience with experimentation and testing
  • Strong leadership skills
  • Ability to influence stakeholders at all levels

Benefits

  • Inclusive and diverse work environment
  • Recognition and celebration of outstanding contributions

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