Role Overview
Join Fortra’s global Customer Operations team as a proactive and detail-oriented Customer Operations Specialist. Ensure timely order fulfillment and drive customer retention through a customer-focused billing strategy, strong product and process knowledge, and effective cross-functional collaboration.
What You Will Do
Manage the renewal process, provide customers with renewal proposals, communicate changes in ARR, negotiate special pricing, and maintain accurate customer data in CRM systems.
Why It Might Be a Fit
You’ll benefit from a robust onboarding experience, a guided career path, and a people-first culture that supports continuous growth and development.
Requirements
- Minimum two years customer service experience or equivalent education and experience
- Basic skills in Microsoft Office products, including Outlook, Word, PowerPoint, and Excel
- Ability to calculate pricing, including margins, discounts, and increases
- Must be able to manage and prioritize multiple tasks
- Detail oriented, self-motivated, resourceful, and reliable
- Proficient verbal and written communication skills, including email etiquette
- Professional disposition with a customer service focus
- Ability to work with minimal supervision, both independently and within a team
- Basic negotiation skills
- Creative problem-solver who acts confidently – spearheading solutions to problems that arise
- Have tolerance for ambiguity and complexity, while working efficiently in a fast-paced environment
- Basic knowledge of internal reporting tools (CRM systems, Power BI, and others as needed by brand)
- Strong problem-solving and analytical skills, with a keen attention to detail
To apply for this job please visit fortra.wd12.myworkdayjobs.com.
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